Privacy Policy

Angelic Holistics

Last updated: 1 November 2026

At Angelic Holistics, your privacy, trust and wellbeing are important to me.

Whether you're booking a holistic treatment, joining a training course, purchasing a digital product or simply exploring my website, I want you to feel confident about how your personal information is collected, used and protected.

This Privacy Policy explains what information I collect, why I need it, how it is handled and the choices and rights you have.

1. Who I Am

Angelic Holistics is operated by Simone McPherson, an independent Holistic Energy Therapist, Reiki Master/Teacher and Holistic Tutor based in Marston Moretaine, Bedfordshire, United Kingdom.

I am responsible for deciding how and why personal information is processed in connection with Angelic Holistics. This is known as being the data controller.

Contact details

Angelic Holistics

46 Upper Shelton Road, Marston Moretaine, Bedfordshire, MK43 0LT

Email: angelictouch71@gmail.com

Telephone: 07921 955469

Website: www.angelicholistics.com

If you have questions about your personal information, you're welcome to contact me directly.

2. What Personal Information I Collect

Depending on how you interact with Angelic Holistics, I may collect:

Personal and contact information

• Full name

• Email address

• Telephone number

• Postal address, where required

• Date of birth, where provided for booking records and birthday communications
   

Treatment and consultation information

• Treatment bookings and appointment history

• Health and wellbeing consultation forms

• Relevant medical conditions, medication, allergies and treatment considerations

• Treatment preferences and relevant consultation notes

• Information you provide when updating your health or wellbeing records
   

Training information

• Training enquiries and bookings

• Relevant qualifications or previous learning experience

• Attendance, progress and assessment records

• Certificates and course administration information, where applicable
   

Payments and purchases

• Treatment and training payment records

• Deposits, invoices and transaction references

• Orders for digital products, courses and gift vouchers

Payments are processed through the relevant payment provider. I do not need to collect or store your full payment card details myself.
 
Communications and marketing preferences

• Enquiries submitted through my website

• Emails, messages and appointment-related correspondence

• Newsletter subscription preferences

• Birthday communications and promotional offer records
   

Website information

• Basic technical information about website visits

• Cookie preferences

• Website usage and analytics information, where applicable

I aim to collect only information that is necessary and relevant to the services or activities involved.

3. How and Why I Use Your Information
I use personal information to:

• Respond to enquiries and provide information about my services

• Arrange, confirm and manage appointments

• Send booking confirmations, reminders and relevant follow-up messages

• Manage deposits, payments, cancellations and rescheduling

• Review health and wellbeing information to assess treatment suitability

• Maintain appropriate treatment and consultation records

• Arrange and administer training courses and Reiki attunements

• Process orders, digital products and gift vouchers

• Meet legal, tax, accounting and applicable professional obligations

• Manage client feedback and reviews

• Send optional wellbeing updates, newsletters and relevant offers where permitted

• Improve my website and services
   

4. My Lawful Reasons for Using Information

Under UK data protection law, personal information must be processed for a valid lawful reason.

Depending on the purpose, I may rely on:

Contract

Where information is needed to provide a booked treatment, training course, product or other service, or to take steps before providing it.

Legal obligation

Where records must be kept to meet applicable accounting, tax or other legal requirements.

Legitimate interests

Where processing is reasonably necessary to administer and improve the business, respond to enquiries, protect the business or maintain appropriate records, provided these interests do not override your rights and freedoms.

Consent

Where you have freely agreed to a particular use of your information, such as receiving optional marketing communications.

You may withdraw consent at any time where consent is the lawful basis. This does not affect processing that was lawful before withdrawal.

The specific lawful basis used depends on the purpose of processing and will be reviewed where necessary.

5. Health & Wellbeing Consultation Information

As a holistic therapist, I may need to collect sensitive information about your health and wellbeing to determine whether a treatment is appropriate and whether any adjustments are necessary.

This may include information about medical conditions, medication, allergies, injuries or other relevant circumstances.

Health information is classed as special category personal data and requires additional protection under UK GDPR.

Where explicit consent is the appropriate condition, this must be collected clearly and separately from the general booking or marketing agreement.

Consultation information is used for treatment-related purposes, professional record-keeping and applicable legal obligations.

Health information is not used to target advertising or promotional messages.

Clients may be asked to update their consultation details so that relevant information remains accurate.

Consultation forms are managed through the Wix Intake Form app, with access to sensitive records restricted as appropriate.

6. Bookings, Payments and Online Purchases

Bookings are managed through Wix Bookings.

When you make a booking, the relevant information is used to arrange your appointment, communicate with you and manage payment.

Depending on the service, payment may be processed using Wix Payments or another payment provider, including Monzo payment links.

Digital products and gift vouchers may be managed through the website shop and GiftUp.

These providers may process information necessary to complete transactions and provide their services.

Their own privacy notices provide further details about their processing activities.

For information about deposits, cancellations and rescheduling, please see my separate Booking & Cancellation Policy.

7. Training Courses and Reiki Attunements

Some training courses are organised in collaboration with AuroraStar.

Where AuroraStar manages course bookings, payments or administration, relevant information may be processed by AuroraStar in connection with those arrangements.

Information relating to training attendance, progress, assessments or certification may also be retained where necessary.

Where applicable, students should also refer to AuroraStar's own privacy information.

8. Newsletters, Birthday Offers and Communications

From time to time, I share holistic wellbeing inspiration, business updates, new offerings and special promotions.

Email newsletters

You can choose whether to receive my marketing emails. Newsletter subscription is optional and separate from booking a treatment.

You can unsubscribe using the link in a marketing email or by contacting me directly.

Where marketing is sent under a lawful existing-customer exception, I will provide appropriate opportunities to opt out.

Birthday communications

Where a date of birth is collected, it may be used to administer birthday-related communications and offers, where permitted by the applicable marketing and data protection rules.

Birthday offers may be delivered through automated Wix communications.

You can ask me to stop promotional birthday messages without affecting your ability to book treatments.

Appointment communications

Essential messages relating to bookings, payments, appointments and consultation arrangements are separate from optional marketing communications.

9. Whom I Share Information With

I do not sell personal information to advertisers or third parties.

To operate Angelic Holistics, I use external service providers that may process relevant information on my behalf or for their own legitimate purposes.

Depending on the service involved, these may include:

• Wix — website hosting, bookings, online forms, customer records, email communications and online shop services

• Payment providers, including Wix Payments and Monzo — payment processing and associated records

• GiftUp — gift voucher administration

• AuroraStar — relevant training administration and payment arrangements

• Email and communication providers — correspondence, reminders and related administration

• Analytics and website service providers — website performance and usage information, where enabled
   

Information may also be disclosed where required by law, for professional advice or where reasonably necessary to establish, exercise or defend legal rights.

Only information relevant to the particular purpose should be shared.

10. International Processing of Information

Some website, booking, communication or payment providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate UK data protection safeguards must apply.

Further information about relevant providers and their privacy practices can be requested using the contact details above.

11. Treatment  Consultation Records
 
In accordance with applicable professional and insurance record-keeping requirements, adult client consultation forms, health information and treatment notes are normally retained for at least seven years following the last treatment.
 
For clients treated as children, records are retained until at least their 25th birthday, or seven years after their last treatment, whichever is later.
 
Records may need to be retained longer where required by insurance conditions, legal obligations, an ongoing complaint or a potential claim.
 
Records are stored securely, access is restricted as appropriate, and information is reviewed and securely disposed of when it is no longer necessary to retain it.
 
Financial & Transaction Records
 
Invoices, payments, purchases and other relevant financial records are normally retained for at least five years after the 31 January Self Assessment deadline for the relevant tax year, in accordance with HMRC requirements.
 
Records may be retained longer where required by law or where necessary to resolve an outstanding financial matter.
 
Training & Assessment Records
 
For training courses delivered in collaboration with AuroraStar, student assessment paperwork, completed case studies and associated training documentation are retained by AuroraStar in accordance with its own privacy and record-retention arrangements.
 
Angelic Holistics may retain relevant training correspondence, attendance information and administrative records where necessary for legitimate business, professional or legal purposes.
 
Any records held by Angelic Holistics are reviewed periodically and securely disposed of when no longer required, in accordance with applicable retention requirements.
 
Marketing & Birthday Communications
 
Newsletter subscription preferences, marketing permissions and related records are retained while an individual remains subscribed or while the information is reasonably required to demonstrate compliance with applicable marketing and data protection requirements.
 
Birthday information may be retained as part of a client's booking record and used for birthday communications where the appropriate marketing permission or other lawful basis applies.
 
Clients can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting Angelic Holistics directly.
 
Where someone unsubscribes, limited information may be retained on a suppression list to ensure they do not receive further unwanted marketing communications.
 
Marketing information is periodically reviewed and securely deleted or anonymised when no longer required, except where limited retention is necessary to honour an opt-out or meet legal obligations.

12. How I Protect Your Information

I take reasonable steps to protect personal information against unauthorised access, accidental loss, misuse or inappropriate disclosure.

These include using appropriate account security, limiting access to sensitive information and using reputable services with relevant security measures.

Electronic records may be held within Wix and other services used for business administration.

No online system can guarantee absolute security, but protecting the confidentiality of client information is an important part of my professional responsibilities.

13. Cookies and Website Analytics
 
The Angelic Holistics website uses cookies and similar technologies to support website functionality, improve visitors' experiences and understand how the website is used.
 
Cookie preferences are managed through Usercentrics for Wix, which allows visitors to accept, reject or customise optional cookies and tracking technologies.
 
Some website features, including Instagram content, embedded media and videos, may use third-party services. These features may not display unless the relevant consent has been provided.
 
Visitors can review or change their cookie preferences at any time using the privacy fingerprint icon displayed on the website.
 
Further details about the cookies and services used are available through the website's cookie preferences panel.

14. Your Data Protection Rights

Under UK data protection law, you have rights relating to your personal information, subject to applicable conditions and exceptions.

These may include the right to:

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Request deletion of information in certain circumstances

• Request restriction of certain processing

• Object to certain uses of your information

• Request data portability where applicable

• Withdraw consent where processing relies on consent

• Raise concerns about how your information is handled
   

To exercise any of these rights, please contact:

angelictouch71@gmail.com
 
I will respond to requests concerning your personal information without undue delay, normally within one calendar month, in accordance with UK data protection law.
 
Where a request is particularly complex or involves multiple requests, this period may be extended where legally permitted. You will be informed of any extension and the reason for it.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

I would always welcome the opportunity to address any concerns directly first.

15. Automated Communications

Angelic Holistics uses automated processes through Wix to support appointment administration, including booking confirmations, appointment reminders, consultation information, cancellations and follow-up communications.

These communications use relevant booking and contact information to help manage appointments and provide a smooth client experience.

I may also send newsletters, wellbeing inspiration, birthday offers and occasional promotions where appropriate marketing consent has been given or another permitted basis for I marketing applies.

Clients can unsubscribe from marketing communications at any time without affecting essential messages relating to their appointments.

I do not use these automations to make solely automated decisions that produce legal or similarly significant effects on individuals.

16. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes to my services, business systems or applicable data protection requirements.

The latest version will be available on the Angelic Holistics website, with its updated date shown at the beginning.

17. Contact

If you have questions, concerns or requests about your personal information, please feel welcome to contact me.

Simone Mcpherson

Angelic Holistics

Email: angelictouch71@gmail.com

Telephone: 07921 955469

Website: www.angelicholistics.com

Thank you for placing your trust in Angelic Holistics. Your privacy and confidentiality will always be treated with care and respect.